BORDERTOWN CARAVAN PARK

TERMS AND CONDITIONS

Check-In is from 11am for campsites/caravans and 1pm for cabins. Earlier check-ins may be possible but please ask about these when booking.

Check-Out for all cabin guests is strictly 10am. Campsites/caravans is 10am.

Site allocation

Guests may request a specific site. We will endeavour to hold that site for you. However, management cannot guarantee any site allocation due to circumstances that may arise after your booking has been confirmed.

Cabins
A maximum number of occupants applies for each cabin type, as described during booking over the phone or viewed on the website and cannot be exceeded. If on arrival the number of people exceeds the maximum for the accommodation type, we are unable to accept the booking.

Accommodation is serviced on departure only or once a week for long term guests (more than two weeks).

Pets

Bordertown Caravan Park is a pet friendly park. However, no animal is allowed in our cabins (charges will apply if any animal has found to have been in cabins).

All animals must be under control and on a lead. Animals are not to be left unattended in the park at any time.

Animals are strictly forbidden from entering any cabins, amenities, laundry room or reception area.

Guests are responsible for ensuring all animal waste is removed, bagged and binned.

Any animal causing undue noise or damage at any time will result in the owner being asked to leave. No refund will be given.

Conditions of booking
The following terms & conditions (the 'Conditions of booking') will apply to your booking. A contract between you and Bordertown Caravan Park will come into existence either (i) when we accept your booking by issuing written (email or sms text) confirmation of your booking or (ii) if you have made your booking by telephone when we tell you on the telephone that your booking is confirmed. The contract binds you and all members of your party to accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

Changes to your booking
After you have booked you may wish to change your arrival date or type of cabin accommodation. We will try to meet your request. Any changes must be made by the same person who made the booking. Please be aware that any changes to bookings that are made, may result in cancellation fees as outlined in accordance to our “cancellation of cabin bookings” policy.

 Cancellation of Cabin Bookings

Your booking is for a specific date and once confirmed, any changes will result in liability for payment of the whole amount unless you have cancelled in accordance with this policy. Guests who fail to arrive on the designated day or by 10.00 am the following day will still be charged for the full amount. Tariffs are not refundable if you choose to shorten your stay.

In the event of your booking being cancelled prior to arrival, the following conditions apply:
  • Up to 1pm the day before booked arrival, no cancellation fee applies.
  • A cancellation fee of up to $40 or 50% of amount paid (whichever is greater) will apply if cancelled prior to 1pm day of arrival date.
  • After 1pm of arrival date or in the event of guest not turning up: Full amount of accommodation will apply and guests agree to this amount being applied to their credit card.
 Park Management reserves the right to relocate or cancel any booking at its discretion.

Refunds after Arrival (Cabin and Campsites):
Bordertown Caravan Park has a “NO REFUND POLICY”.
  • Ensure you book the correct number of days required – no refund will be given due to leaving early. This means if you choose to leave early for any reason after you have checked in you are not entitled to a refund.
  • No refunds will be given for inclement weather. Cancellation fees (as outlined in the 'cancellation of cabin bookings' section) still apply in the event you cancel your booking or do not turn up due to weather.
  • If there are exceptional circumstances consideration may be given for a credit note by Management.

Booking conditions
The person making the booking agrees to accept the park rules and booking conditions on behalf of all members of the party:

  • Bookings are accepted only for the party named and are not transferable.
  • In the event of cancellation by the Client, the Client remains liable for any cancellation fees as outlined in our “cancellation of cabin” section.
  • Bordertown Caravan Park is absolved from all liability for accidents to customers and their guests from any responsibility for loss or damage to personal property.
  • Bordertown Caravan Park reserve the right to cancel or terminate a booking where the guest has failed to disclose all material information as required at the time of the booking. We may also require any person not observing the Park Rules or creating a disturbance to leave the park. In these circumstances Bordertown Caravan Park shall not be under any liability to the persons involved and shall be discharged from further performance of its obligation. Any refunds given will be at our discretion.

 

For the convenience of our guests, we reserve the right to terminate a booking without compensation where the unreasonable behaviour of the persons named on the booking or their guests may impair the enjoyment, comfort or health of other guests. No refunds will be given and charges will apply for any damage caused.